How can we help you?

All sacred murtis and cloches are packed with 5-layer protective cushioning and dispatched within 24 to 48 hours directly from our studio in Mumbai. We provide free insured shipping across India on all orders over ₹1,500.

You can track your order directly on our Shiprocket Tracking Portal above by entering your Order ID or AWB Tracking Number. Once dispatched, tracking links are also sent via SMS and WhatsApp.

Orders placed before 2 PM IST are processed for same-day packing. Dispatches happen Monday through Saturday within 24–48 hours.

Delivery takes 3 to 5 business days for Metro & Tier-1 cities (Mumbai, Delhi, Bangalore, Hyderabad, Chennai, Pune), and 5 to 7 days for remote regional locations.

Standard shipping is 100% FREE on orders over ₹1,500. A nominal ₹99 shipping fee applies to orders below ₹1,500.

We partner with Shiprocket, Bluedart, Delhivery, Expressbees, and DTDC to ensure the fastest, safest delivery to over 19,000+ pincodes in India.

Yes! If your order has not shipped yet, message us on WhatsApp immediately with your Order ID and corrected address.

Every shipment is 100% transit-insured. Send a quick photo/video of the unboxing to our WhatsApp support team within 48 hours and we will dispatch a free immediate replacement.

We offer a hassle-free 7-day return policy for unused items in their original packaging if received damaged or defective.

Simply message our customer care on WhatsApp with your Order ID and unboxing photo. Our team will arrange a reverse pickup from your doorstep.

Custom engraved items or murtis damaged due to improper cleaning with harsh chemicals or alcohol cannot be returned.

Once the returned item is inspected at our studio, refunds are credited back to your original payment method or UPI within 5 to 7 business days.

Our 24K Gold-plated pieces feature a deep warm luster finished with protective lacquer, while Silver-plated pieces feature a bright rhodium silver tone.

Yes, all our murtis are cast in 100% solid virgin brass, giving them substantial weight, strength, and authentic spiritual resonance.

Premium Edits feature hand-finished Meenakari enamel painting, extra heavy brass casting, and custom velvet gift box packaging.

Meenakari is a traditional Indian art form of decorating metal surfaces with vibrant enamel colors, applied by skilled artisans using fine brushes.

Yes, we use authentic 24K Gold and Pure Silver electroplating sealed with a protective anti-tarnish coating to ensure long-lasting luster.

Because every murti is individually hand-painted and polished by artisans, minor handcrafted nuances make every single piece unique.

Gently dust with a soft dry brush or clean cotton cloth. Avoid abrasive metal polishes, harsh detergents, or alcohol on plated surfaces.

For brass-only murtis without dome/LED, mild water pooja is fine. For dome murtis, keep the electronic base dry and perform flower offerings instead.

Wipe the acrylic dome with the provided microfiber cloth only. Never use alcohol wipes, glass sprays, or acetone which can cause acrylic hazing.

Connect the included USB-C cable to any 5V USB charger or power bank. The warm LED ring casts a soft ambient glow upward into the dome.

Yes! You can add a personalized gift message card at checkout. We also cater to bulk corporate orders with custom branded gift boxes.

Every item arrives packaged in a rigid satin-lined gift box with zero price tags inside, making it ready to hand over immediately.

Absolutely! For orders over 15 pieces (weddings, Diwali gifts, Griha Pravesh return gifts), WhatsApp us for special bulk volume pricing.

Every SCretions product includes a brass authenticity seal and a certificate of craftsmanship inside the box.

Yes! Designed for modern home mandirs, office desks, living rooms, and car dashboards, creating a serene sacred space everywhere.

We are available on WhatsApp (+91 88284 31386) and email (orders@screations.in), Monday to Saturday, 10:00 AM – 7:00 PM IST.