Shipping & Returns

Where we ship

We ship across India. We do not currently ship internationally. If you are ordering from outside India for delivery to an Indian address, that is fine — use the Indian delivery address at checkout.

Dispatch time

Orders placed before 4:00 PM on a business day are picked, checked and packed the same day or the next. Orders placed on a Sunday or a public holiday are dispatched on the next business day.

During Ganesh Chaturthi and Diwali weeks, dispatch can take up to 3 business days. We will say so on the product page when that applies rather than let you find out afterwards.

Delivery time

These are the courier's working estimates from the date of dispatch, not from the date of order. Weather, strikes and regional closures can extend them, and those are outside our control.

Shipping charges

Free shipping on all prepaid orders above ₹1,500. Below that, a flat ₹99 applies and is shown at checkout before you pay. Cash on delivery, where available, carries an additional ₹50 handling fee.

Tracking

You will get a tracking link by email and SMS when the parcel is picked up. If the link has not updated for 48 hours, write to us and we will chase the courier ourselves rather than ask you to. You can also check any order on our Track Your Order page.

If nobody is home

Couriers attempt delivery up to three times. After the third failed attempt the parcel returns to us. We will contact you to arrange a re-ship; re-shipping charges apply. If we cannot reach you within 7 days of the return, we refund the order value minus the original and return shipping cost.

Returns — what we accept

You have 7 days from delivery to raise a return. To be accepted, the piece must be unused, undamaged, and returned in its original box with the mantra card, thank-you note and cable.

Raise a return by emailing orders@screations.in or messaging +91 88284 31386 on WhatsApp with your order number and a photograph of the item as received. Signed-in customers can also request a return from My Orders. We arrange a reverse pickup where our courier serves your pin code; where it does not, we reimburse a standard self-ship charge.

Returns — what we cannot accept

• Anything used, plugged in beyond a first test, chipped or scratched after delivery.
• Anything returned without its original box and inserts.
• Personalised or engraved pieces, unless the fault is ours.
• Requests raised after the 7-day window has closed.
• Sale or clearance items marked final sale on the product page.
• An idol on which puja has been performed. We say this plainly because it matters to a lot of our customers: once a piece has been consecrated it is no longer something we can accept back and resell. If there is a genuine defect, that is a different situation — see below.

Refunds

Once the returned piece reaches us and passes inspection, we start the refund within 2 business days. It reaches your original payment method in 5–7 business days after that, depending on your bank. Prepaid orders are refunded to source; cash-on-delivery orders are refunded by bank transfer to details you provide.

Shipping charges already paid are not refunded unless the return is because of a defect or an error on our side.

Cancellations

You can cancel any order free of charge until it is dispatched — from My Orders or by writing to us. Once it has a tracking number, treat it as a return.

Exchanges

We exchange for a different finish (Gold, Silver or Rose Gold) or a different sculpt within the 7-day window, subject to stock and to the same condition rules as a return. Any price difference is collected or refunded at the time of exchange.